At Planet Cyclery, your satisfaction is our top priority! We stand by the quality of our products, and if
something isn’t quite right, we’re here to help—quickly and hassle-free. Our warranty process is
designed with you in mind, ensuring that any issues are handled smoothly and in a timely manner

Warranty Claims Assistance

We are happy to assist you with warranty claims related to defects. However, please note that
warranty approval is subject to the conditions set by each manufacturer and is not guaranteed.

Planet Cyclery will act as your agent and submit the claim on your behalf. We’ll communicate with
the manufacturer and do our best to secure a favorable outcome, but we do not assume
responsibility for the warranty decision itself beyond facilitating the claim process.

Manufacturer Warranty Exclusions

Most manufacturer warranties do not cover:

• Misuse or damage due to incorrect installation, poor maintenance, abuse, neglect, or using
  the product for unintended purposes.
  
• Alteration of products, unless expressly permitted in writing by Planet Cyclery.
  
• General wear and tear on consumable parts, such as tires, inner tubes, brake pads, chains,
  chainrings, cassettes, batteries, rims, light bulbs, and brake/gear cables.
  
• Corrosion or deterioration caused by material fatigue (the natural breakdown after
  extended use).
  
• Competition or event usage, as this greatly reduces the product's useful life and is not
  covered.
  
• Costs from loss of use or labor charges for part replacements or changeovers.

Important Warranty Details

• Non-transferable: Warranties apply to the original purchaser only and are non-transferable.
  
• Proof of Purchase: A valid proof of purchase is required for all warranty claims.
  
• Replacement or Repair Coverage: Any part repaired or replaced under warranty is covered
  for the remainder of the original part's warranty period.
  
• End of Warranty Period: If a repair or replacement is not possible near the end of the
  warranty period, Planet Cyclery reserves the right to offer:
  1. An alternative of equal or greater value (color may vary), or
  2. A partial refund proportional to the remaining product life.
  

Safe Usage and Compliance
Always install, repair, and use your product in strict accordance with the manufacturer's instructions.
Failure to do so may cause damage or lead to serious accidents.
This policy does not affect your statutory rights.