Thank you for choosing Planet Cyclery!
We are committed to providing you with an excellent shopping experience. Please read our shipping
policy carefully for important details regarding your order.

Free Shipping on Orders over $50*

• Enjoy free shipping on most orders over $50 to the continental United States.
• This offer excludes shipments to Alaska, Hawaii, Puerto Rico, and other U.S. territories
  outside of the mainland. Certain bulky or oversize items, as well as complete bikes, may
  incur an additional charge.
• No code needed; Free Shipping is automatically applied at checkout.
• Free shipping is available for standard ground shipping only.
  

General Shipping Information

• We aim to process and ship your order quickly, typically the same business day if ordered
  before 3pm (PDT). Customized items and orders requiring extra checks or assembly, such as
  Bikes, may take an additional 2-3 days to ship.
  
• Expedited Shipping: Next Day and Two-Day shipping options are available during checkout,
  with costs based on order size and volume. Costs will be calculated and displayed during
  checkout.
  
• Shipping Charges: Orders below the Free Shipping threshold incur a standard shipping
  charge of $7.95, Bulky or oversize items $14.95, as well as complete Bikes $69.95 may
  attract an additional charge.
  
• Sales Tax: Sales tax is applied to orders where required by law, based on the shipping
  destination and local tax rates. The applicable sales tax will be calculated during the
  checkout process.

International Shipping

• We offer shipping to many international addresses via DHL and other delivery service
  options at checkout.
• International shipments may incur local VAT taxes and duties, typically between 15% and
  30% of the shipment value. These fees are not included in your purchase price, and Planet
  Cyclery does not profit from them. Be check your country’s VAT policies to avoid surprises
  upon delivery.
• Brand & Product Restrictions: Planet Cyclery adheres to Brands’ international shipping
  policies, and not all products that we offer are available for international shipping.
  

Damaged Shipments

• If your shipment arrives damaged or incomplete, please refuse delivery or notify the delivery
  person immediately. Contact us to file a claim with the shipping company.
• Take photos of the package and its condition. A representative may need to inspect the
  package in its original condition to process the claim.
• For further assistance, please contact our Customer Service Team at sales@planetcyclery.com

If you have any questions regarding shipping, feel free to reach out! We appreciate your business
and look forward to serving you.

The Planet Cyclery Team