1. Privacy Policy

At Planet Cyclery, we are committed to safeguarding your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our website, in compliance with U.S. privacy laws, including the California Consumer Privacy Act (CCPA).

• Information We Collect: We collect personal information such as your name, email address, shipping address, payment details, and order history when you place an order or create an account. We also collect browsing data like IP addresses, device types, and interactions with our website.
• How We Use Your Information: Your information is used to process orders, provide customer support, send order confirmations, and personalize your shopping experience. If you opt-in, we may send promotional emails in accordance with U.S. regulations.
• Your Rights Under CCPA: California residents have additional rights under the CCPA, including the right to:
• Request the categories and specific pieces of personal information collected about you.
• Request that we delete any personal information we have collected (subject to exceptions under the CCPA).
• Opt-out of the sale of personal information. Planet Cyclery does not sell personal information to third parties.

To exercise any of these rights, please contact us via our contact form below.

• Data Protection: Your data is securely stored using encryption technologies and security protocols. Access is restricted to authorized personnel only.

2. Cookie Policy

Our website uses cookies to enhance your browsing experience and improve our services, in compliance with California Online Privacy Protection Act (CalOPPA) regulations.

• What Are Cookies?: Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences over time.
• Types of Cookies We Use:
• Essential Cookies: These are necessary for the operation of our website, such as enabling you to log into secure areas or use a shopping cart.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous data, such as pages visited and time spent on the site.
• Marketing Cookies: We use these to show relevant advertisements based on your interests and prior browsing activity.
• Your Rights Under CalOPPA: As per CalOPPA, users can visit our site anonymously. We also honor "Do Not Track" signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
• Managing Cookies: You can control the use of cookies via your browser settings. Disabling cookies may impact the website’s functionality.

3. Email Communication & Marketing Consent

At Planet Cyclery, we follow U.S. email marketing laws, including the CAN-SPAM Act and the California Consumer Privacy Act (CCPA).

• Transactional Emails: These include order confirmations, shipping notifications, and important account updates. You cannot opt-out of these essential emails.
• Marketing Emails: With your consent, we may send newsletters, special offers, and promotional updates. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in the email or managing your preferences in your account settings.

4. Third-Party Services and Data Sharing

Planet Cyclery partners with trusted third parties to provide essential services in compliance with California and U.S. data protection laws.

• Payment Processors: We work with PCI DSS-compliant payment gateways (e.g., PayPal, Stripe) to securely process your payment details. These providers only have access to data necessary to complete the transaction.
• Shipping and Fulfillment: Your shipping address and contact information are shared with logistics partners to ensure delivery of your order.
• Data Sharing: We do not sell your personal information to third parties. However, we may share information when required to comply with legal obligations or to protect the rights, safety, and security of Planet Cyclery, our users, or the public, as permitted by CCPA and other U.S. regulations.

5. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements under U.S. law.

• Account Data: If you have an account with us, your personal data will be retained as long as your account is active or as necessary to provide services.
• Order Data: We retain order and transaction records for tax and legal purposes for a minimum of seven years, in compliance with U.S. laws.
• Deletion Requests: California residents may request the deletion of their personal data in accordance with CCPA. Contact us via our contact form below to initiate the process. Note that certain information may be retained to comply with legal obligations.

6. Security Policy

Planet Cyclery takes the security of your personal data seriously and has implemented various safeguards to protect it in compliance with California and U.S. regulations.

• Encryption: All personal and payment information entered on our website is encrypted using SSL (Secure Sockets Layer) technology.
• Secure Payment Gateways: We use PCI DSS-compliant, secure, third-party payment processors to handle your payment details securely.
• Internal Access: Only authorized employees have access to your data, and they are bound by confidentiality obligations.

In the event of a data breach, we will notify affected users as required by CCPA and other U.S. laws.

7. Children’s Privacy Policy

Planet Cyclery complies with the Children’s Online Privacy Protection Act (COPPA) and does not knowingly collect personal information from children under the age of 13.

• Compliance with Laws: We comply with COPPA and similar regulations, ensuring that any data inadvertently collected from minors is promptly deleted.

If you believe we have collected information from a child, please contact us immediately via our contact form below.

8. Changes to Policies

Planet Cyclery reserves the right to update or modify these policies at any time in compliance with U.S. and California laws.

• Notification of Changes: If significant changes are made, we will notify you via email or by posting a notice on our website. We recommend reviewing these policies periodically to stay informed about how we protect your privacy.
• Effective Date: Any changes to the policies will be effective from the date they are posted on our website.