Certified and confirmed delivery

  • We offer free 2-Day shipping to all US states on orders $50 or greater. All items under $50 are subject to additional shipping charges.
  • Some items may be restricted from 2-day shipping (Bikes / Trainers / Racks)
  • International shipping rates will apply.
  • Planet Cyclery will take all reasonable steps to ensure the protection from loss, damaged or destruction of the items or materials purchased by the customer.

Returns and Replacements Policy

  • All returns and exchanges must be received within 30 calender days in new, unused, and saleable condition.
  • The customer is responsible for the cost to return the item, unless the wrong item was received or the item was damaged upon arrival.
  • The customer is also responsible for ensuring the delivery of the item (must keep a valid tracking number).
  • Upon reciept of the item we will inspect it and deem whether it qualifies for return. If it qualifies we will replace the item. Refunds are also available and we will credit the amount to the payment method used during purchase.
  • An item does not qualify for return if it is not unused and in the same condition as it was received. In this case the item will be returned to you at our expense if requested.
  • A 10% restocking fee will apply for returns.
Go to our returns page

Payment, Pricing and Promotions

Prices and Promotions are subject to change without notice. All brands are registered trademarks of their respective holders. Retail price is the manufacturer's suggested retail price and may not reflect actual selling prices.

International Shipping Policy handled through Bongo

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Our Privacy Policy is meant to protect you

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.